If you wish to edit an order you have already made, please email customer_relations@t-o-o-g-o-o-d.com. We will do our best to change your order, however if your order has already been dispatched, we are unable to make any edits.

Therefore, you will have to receive your original order and then return it to us for an exchange.

If you are struggling with our sizes, please look at oursize guidefor help. If you need further assistance, please emailcustomer_relations@t-o-o-g-o-o-d.com.


Yes, we ship internationally. Overseas delivery is charged according to the destination of the parcel, postal charges are displayed at checkout and can be found here.

Our clothing orders are mainly shipped with DHL, and our homeware is shipped with DHL or DPD.

For our United Kingdom customers, all pricing is inclusive of VAT.

All international orders, including EU orders from January 1st, 2021, placed on our website will be zero rated for UK VAT. This means UK VAT is not charged at point of sale.

Your order will instead be subject to local taxes and duties and will need to be paid by you at the point of delivery. For an estimate of taxes and duties on your purchase, please contact your local customs.

For all international customers, orders are zero rated for UK VAT. However, customers’ orders will be subject to their country’s local taxes and duties upon delivery. These fees will be the responsibility of the customer, please contact your local customs for guidance or an estimate.

You will be contacted by DHL regarding any local taxes or duties that you need to pay, either by phone or email. Once fees are paid your items will be delivered to you.

If your order arrives, and you are contacted to pay subsequent fees but wish not to, you can reject the order. In these circumstances, please let us know if you no longer wish to have the order, by emailing customer_relations@t-o-o-g-o-o-d.com.

Please be aware, rejecting a parcel can take extended time to return to us. We can only refund your order once we receive the items.

If your order is held in customs, this could be for several reasons. Please check your tracking number for the most up to date information and contact DHL if they have not contacted you.

You should receive information from DHL, if your item is being held in customs for a reason via email or telephone, if you do, and are unsure of how to clear your items please email customer_relations@t-o-o-g-o-o-d.com.


If you are not happy with your purchase and wish to return your order, please follow the returns form that should have been in your parcel. If you do not have one you can find one here.

If you have a DHL returns label, you can either take the parcel to your local DHL drop off point or organise a collection here.

For all clothing orders over £300, you will receive a free returns label within your order in case you need to return your items.

If your order is under £300, and you wish to return your items you will need to pay the cost of returning the items to us.

If you receive your order and the items are damaged or marked, please contact us on customer_relations@t-o-o-g-o-o-d.com as soon as possible and include photos of the damage.

We will be contact as soon as possible on next steps.

Yes, sale items can be returned. All returns must be authorised by us before sending merchandise back.

Please send a Refund and Return request to customer_relations@t-o-o-g-o-o-d.com within 14 days of the order’s delivery date. Once we have authorised your request, we will email you the returns instructions.

You will be notified by email once your return has been received and processed.

Please note that the items must be in re-saleable condition.

If you fail to inform us of a return within 14 days of receiving your order, and subsequently return your items back over the 30 day returns period, we are unable to refund your total purchase. Instead will issue a gift card for the current price of the items you are returning.


All promotional discount codes or offers need to be applied at checkout. Underneath your order you will find a clearly labelled box to enter these details.

If you are having problems with a discount code, please email customer_relations@t-o-o-g-o-o-d.com for help.

It may be that a particular code has expired, is limited to certain items / collections / users or cannot be used in conjunction with another offer.