Legal Notice

In the operation of the ESC official e-commerce shop (English version), Elephant Street & Co. Inc., the notation based on the Specified Commercial Transactions Law is as follows.
Company Name
Elephant Street & Co. Inc.
4-10-8, Saiwai-cho, Tachikawa-shi Tokyo 190-0002, JAPAN
Kiku Komine
Required payments other than the product price
Duties and taxes (VAT) are to be paid locally by the person placing the order (an estimate of customs duties will be displayed on the checkout page). Please note the price of each product does not include Japanese consumption tax.
Order shipments
Deliveries will ship out within 5 business days after the order is placed.
*Please note that delays may occur due to natural disasters, social infrastructure or other cases of force majeure.
Cancellations / Exchanges / Returns
Regardless of before or after the product is shipped, after the items have been purchased cancellations, exchanges or returns at the convenience of the customer are not accepted.
Please contact us within 15 days of the arrival of the product if you find any defects or damage from shipment, or if a product different from the ordered product was delivered. After confirmation of the product condition and delivery status, the product will qualify for an exchange or return.
For further details, please see our Exchanges & Returns policy.
Payment methods
1.Credit card ( Visa, MasterCard, American Express, Maestro, JCB)
3.Apple pay
4.Amazon Pay
For inquiries, please contact:
Office hours: Monday to Friday, 12:00~17:30 JST.
Closed: Saturdays, Sundays, and Japanese national holidays    
Tel : +81 50 58 05 29 33