Ordering Policy

To place an order, you must add items to your Shopping Bag, enter your billing/shipping address, select your delivery option, and choose your payment method to complete your order.

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

ESC offers products for sale that are in stock and available for dispatch from our warehouse. Occasionally, however, we may be waiting for shipments from our production partners. Consequently, you may from time to time be given the possibility of making an advance payment for certain items in which case you are able to make an advance purchase. This will ensure that you receive this item in priority once stock is delivered to ESC. ESC will only take advance purchase orders for stock that has been scheduled for delivery by our production partners. Your rights regarding advance purchase are the same as those for any other purchase at ESC. Alternatively, you may simply choose to register your email address for notification of the arrival of the selected merchandise not held in stock.

Items received into stock may be pre-allocated to satisfy advance payment orders and customers making advance payments will receive items in priority to customers on the waiting list or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected advance payment merchandise due to production problems or quality check issues identified when we receive an order in stock. In these circumstances, we will notify you by email and refund the advance payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.

ESC will store a record of your transactions for a minimum of one year.

Pricing Policy
Prices shown on the site are in EUR/GBP/USD/JPY and are exclusive of VAT and the applicable amount by country will be shown/added when you proceed with your own order.

All prices remain valid as advertised from time to time. The price of a product displayed on the site at the time the order is accepted will be honored, except in cases of patent error.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns, and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price.

If you are a customer whose credit/debit card is not denominated in EUR/GBP/USD/JPY, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Regardless of your shopping destination and the currency you shop in, your purchase may be processed by one of our regional affiliate companies in which case your bank may charge you an international transaction fee. ESC is not responsible for any such fee or charge.